The following General Terms apply to the rental. It is strongly recommended that you carefully read the terms and conditions mentioned on the Rental Agreement that you signed at the Enterprise rental station before the check-out. In order to facilitate the rental process the Terms and Conditions are available in the French as well as in English. All amounts mentioned in the present General rental terms are excluding VAT.

 

1. Definitions and General principles

2. What do you need in order to rent a vehicle?

3. The vehicle: condition, usage, breakdown assistance and maintenance/mechanical problems

4. The Rental period

5. Rates

6. Terms of Payment

7. Insurances

8. Data Protection law

 

1. Definitions and General principles

"You" are the customer (main driver) who signed the rental agreement and who is entitled to drive the vehicle.

”Enterprise Rent-a-Car” or “we” is the Enterprise subsidiary or franchisee named in the rental agreement. Enterprise operates also the following brands : National and Alamo. All terms and conditions apply similarly to the three brands.

"Vehicle" is the car that Enterpriseis renting to you for the agreed duration of the rental agreement and will include all parts and accessories fitted to it at the commencement of the rental.

"Damage" is any damage occurring to the vehicle (including glass, lights and mirrors) and any damage occurring to third party or third party property where applicable

 

2. What do you need in order to rent a vehicle?

You must hold and produce a driving licence valid in the country where the rental takes place. The driving licence must have been issued by authorised authorities at least 12 months before the date of the commencement of the rental. In addition to the normal driving licence, an international driving licence is also mandatory if the driving licence is written in a language different to the one of the renting country and/or in characters that can not be read in the renting country or if the driving licence is not otherwise valid in the European Union. Please note that the international driving licence is valid only if accompanied by the normal driving licence.

You must also present a valid identity card or a valid passport. And provide valid information such as an email address, home address and telephone number.

You must be aged 21 or over to rent a car and have held a driving licence for at least one year. However, the age requirements may vary according to the vehicle category considered. A Young Driver Surcharge may be applicable in some instances. When renting a vehicle, a driver qualified as a "young driver" pays a specific charge (according to the Terms and Conditions of the country of rental) -  the "Young Driver Surcharge". Terms and conditions of the applicable Young Driver Surcharge may vary from one country to another: it is therefore strongly recommended to consult the relevant terms and conditions either at time of booking online, via your local Enterprise Reservation Office or at time of rental.

The above requirements are also applicable to all additional drivers if any. Young driver surcharge amounts up to €10,00.

All terms and conditions also applies to the additional drier. The second driver surcharge amounts up to €10,00.

 

You must produce a valid corporate or personal credit card with an expiry date at least 3 months after the due check-in date.

In some countries, for luxury and special models two credit cards (including at least one major credit card: Visa, MasterCard, American Express) are required and an authorisation will be requested on each. Details are available at an Enterprise Reservation Service Centre or at the Enterprise website.

Please note that Enterprise accepts major credit cards such as American Express, Mastercard, and Visa.. Credit cards are accepted to the limits authorised by the credit card company.

 

Please refer to the section "Terms of Payment" for additional information.

 

3. The vehicle: condition, usage, breakdown assistance and maintenance/mechanical problems

3.1 Condition of the Vehicle.

A description of the condition of the vehicle will be given to you at the same time as the rental agreement.

Before leaving the rental location, you are required to check the condition of the vehicle. Where an apparent defect is found which is not already listed in the document, you must immediately inform the Enterprise employee at the counter in order to proceed with a joint-examination of the vehicle. In such a case, amendments must be made to the document and duly countersigned by both parties. If the amended document is not countersigned by both parties, the condition of the vehicle will be as set out in the document given to you with the rental agreement and it will be considered that you received the vehicle in proper working condition.

 

You will return the vehicle in the same condition as it was provided at the start of the rental. You are responsible for any repair or refurbishment costs and these will be added to the cost of the rental, subject to the conditions of the section "Summary of Optional Guarantees" as set out below.

 

3.2 Use of the Vehicle

The vehicle must not be driven by anyone other than you and then only under the condition that your ability to drive is not in any way impaired by mental or physical incapacity or restricted by the Law.

If you wish to take the vehicle outside the country of rental, you must check that the Enterprise Terms & Conditions so permit you and, where necessary, obtain Enterprise  's prior written consent.

 

You must take care of the vehicle, keep it in good repair and condition, pay any fines for which you may be liable, reimburse Enterprise for any damage to the vehicle, and refund Enterprise for any costs it incurs.

 

The vehicle will be provided to you with a full fuel tank. You must only refuel the vehicle with the correct type of fuel. Costs of fuel and for the refuelling service charge amounting up €12,00 will be at your expense if the vehicle is not returned with a full tank. Enterprise is not responsible for reimbursing fuel purchased for the rental car.

 

Enterprise strongly recommends that you carefully read this information available at the counter of the Enterprise rental station.

 

You are liable for all fees, taxes, fines and penalties incurred in connection with the use of the vehicle and for which Enterprise is charged, unless they have arisen through the fault of Enterprise  .Some costs incurred such as traffic penalties will be charge to the renter after the check-in of the vehicle and/or after closing of the rental including rental invoicing. These costs are to be considered as “late charges” and requested to your credit card company.

During the rental period you must carry out the usual checks (engine oil level, tire pressure, etc.) as would any careful user and you must respect the maintenance cycle of the vehicle as stated in the maintenance guide, if any.

 

When parking the vehicle, even for a short period, you undertake to lock it and make use of the vehicle's alarm and/or immobilisation equipment. You must never leave the vehicle unoccupied with the keys in the ignition. Non-return of the keys will lead to invalidation of the theft cover.

 

You undertake to use the vehicle in a responsible manner and in particular, only for the purposes for which it is intended. For a car, this means primarily carrying passengers other than for hire and reward.

 

In particular, you must not use the vehicle under any of the following conditions or for any of the following purposes:

- driving the vehicle under the influence of alcohol, drugs or any other type of narcotic substances,
transportation of inflammable or dangerous goods, as well as toxic, corrosive, radioactive or other harmful substances,
- carrying anything which, because of its smell or condition, harms the vehicle or causes Enterprise  to lose time or money before it can rent the vehicle again,
- transportation of live animals (with the exception of domestic pets, subject to prior authorisation).
- with a roof rack, luggage carrier or similar, unless supplied by Enterprise,
- re-rental to or use by other persons,
- carrying passengers for hire or reward,
- participating in rallies, competitions or trials, wherever they may take place,
- giving driving lessons,
- pushing or towing another vehicle (except those vehicles equipped by Enterprise  with a towing-hook; maximum load 1,000 kg), or exceeding the authorised load weight.
- travelling on non-paved roads or on roads, the surface or state of repair of which could put the vehicle's wheels, tires or its under body mechanics at risk,
- intentionally committing any offence i.e. failure to utilize seat belts or occupant restraint system. none of the goods and baggage carried in the vehicle, including their packing and stowage equipment, will be permitted to damage the vehicle, nor put the occupants abnormally at risk,
- in any way which breaks the highway Code, road traffic laws or any other laws.

 

You will be liable for any offence committed during the rental period, which relates in any way to your use of the vehicle, as if you were the owner of the vehicle. Upon the request of the Police or any official body Enterprise may have to transfer your personal data. Such transfer will be done in accordance with the data protection Laws of the country of rental. Inn case of traffic penalty incurred Enterprise is entitled to charge an additional €40,- as administrative traffic penalty handling fee.

 

The Enterprise rental fleet is 100% smoke free. Every vehicle is not to be smoked in and that renters will be assessed a cleaning fee of up to €250,00 if the vehicle is returned and it smells of smoke.

The renter will be charge a special cleaning fee up to €250 would the vehicle be returned in a state where a basic cleaning (simple vacuum and dust rag) will not be sufficient to restore it to the state in which it was provided to the renter.

 

Winter tyres are compulsory during certain period. The winterization surcharge amounts up to €3,00/day

 

Enterprise Rent-a-car rents baby seats and child seats. The use of these equipment’s including installation are the renter ‘sole responsibility. Enterprise Rent-a-car can not be held liable for any damaged caused by the use of this equipment.

 

3.3 Maintenance / Mechanical Problems

The vehicle has been provided to you with a full set of tires in good condition. In the event that any of them is damaged for any reason other than normal wear and tear, you undertake to replace it immediately at your own expense with a tire of the same dimensions, type and wear characteristics.

You must stop the vehicle if any of the instrument panel warning lights, which are intended to indicate the existence of a mechanical problem, light up, or if you become aware of anything else which may indicate the presence of a mechanical problem with the vehicle.

If the odometer has stopped functioning for any reason other than a technical failure, you will be required to pay a distance charge according to the rates in force in the country of rental.

 

When the rental starts, the vehicle will be roadworthy and fit for normal use. If it is not, or if it becomes road unworthy or unfit for normal use during the rental because of mechanical breakdown or accident, you must inform an Enterprise station or telephone the emergency number shown on the wallet of the rental agreement.

 

Enterprise will have the choice between replacing the vehicle or accepting repairs to be done to the vehicle. In the latter case, repairs can only be made after written or oral confirmation from and instructions given by Enterprise as well as prior to accepting by Enterprise of the estimation of costs. You must be able to provide the name and station name of Enterprise accepting the repairs. Without prejudice to any question of liability, the expenses for the repairs may be charged directly to Enterprise  . If not, Enterprise reserves the right to request from you the remittance of the defective pieces and the paid invoice.

The fees and expenses of any repair undertaken without the order of Enterprise will not be reimbursed to you.

 

You must inform Enterprise Rent a Car, or one of its agents, of all accidents, damage to or breakdowns of the car, even those which may already have been repaired, when you return the vehicle. You will remain liable for any damages to Enterprise  .

In any case, neither Enterprise nor its directors, officers or employees will be liable to you for any loss or damage (including but not limited to loss of profit or earnings...) nor, to the extent permitted by the Law, for indirect consequential damages whether your action is based on contract or in tort.

 

3.4 Breakdown Assistance

For the length of the rental, as agreed with Enterprise  , you have the benefit, at no extra cost, of a Breakdown and Assistance Service. If required, this service can be contacted by calling the telephone number indicated on the wallet of the rental agreement or on the windscreen or on the key holder or the vehicles documents or on the insurance’s “green card”

 

In order to benefit from this cover, you must make contact with the Breakdown and Assistance Service immediately after the occurrence of the incident. If you do not contact the Breakdown and Assistance Service and if you initiate steps or make any disbursements without the prior consent of Enterprise  , you will not be able to claim for reimbursement of the expenses. The rule of prior approval does not apply in the event of breakdown on motorways and solely in this case. Consequently, the roadside repair or towing expenses will be reimbursed to you.

 

4. The Rental Period

4.1  Principle and Calculation

You undertake to return the vehicle to Enterprise at the agreed place, on the date and at the time indicated on the rental agreement.

 

The maximum duration of a rental agreement may vary from one country to another. The rental duration is calculated on the basis of indivisible periods of 24 hours, starting from the time the vehicle is made available. However, a 30 minute grace period is applied at the end of the rental before the start of a new 24-Hour period.

 

If you return the Vehicle to any other Enterprise Rent a Car rental station than the agreed location, repatriation costs will be charged to you.

 

Enterprise strongly recommends that you carefully read this information available at counter

 

4.2  Extension of the Original Duration of the Rental

Should you wish to keep the vehicle for a period longer than originally set out in the rental agreement, you  must first contact by phone Enterprise in order to extend the duration of the rental agreement (depending upon the country of rental this may require you to come in person to an Enterprise location).

 

The vehicle is insured for the period mentioned on the rental agreement. Unless otherwise agreed in writing by Enterprise  , once this period is passed, the contracting party remains liable for any damages to Enterprise  .

 

4.3 Delivery and Collection Terms

You engage yourself to provide the vehicle back at the define station within the time defined during check-out. Would the renter fail to do so he exposes himself to an additional charge of €30,00 excluding all other rental charges linked to the extension or one-way element of the rental. Would you fail to inform Enterprise about the non return of the vehicle within the initial terms of the rental you will expose yourself to an additional charge of €50,00 in order to cover the re-planification cost of the fleet.

 

Where you ask Enterprise  , and Enterprise agrees in writing, to deliver the vehicle or to collect the vehicle, you may have to pay additional charges and follow additional instructions. You must check this at the time of reservation.

 

When you return the vehicle, or if Enterprise has agreed you will do so, when you leave the vehicle for collection by Enterprise  , you must complete the details of the date and time of return, the mileage and fuel gauge reading and other information shown on the rental document wallet. You must also do anything else, which Enterprise requests as a condition of agreeing to collect the vehicle.

You must return the vehicle immediately if Enterprise asks you to do so. In the event that the vehicle is not delivered to Enterprise upon request you hereby authorise Enterprise to enter your premises and to do any and all other things necessary to repossess the vehicle. You will be liable for any costs associated with such repossession.

Enterprise may repossess any vehicle without notice or liability where Enterprise deems that such repossession is necessary for its own protection.

 

4.4 End of Rental

The end of the rental is defined by the return of the vehicle and of its keys to the rental counter at the agreed Enterprise location. This must be done to a uniformed Enterprise employee and under no circumstances should you give the keys to any person present at the Enterprise location and who you assume or who pretends to be a Enterprise employee. The end of rental does not imply any agreement by enterprise regarding the state of the vehicle. Enterprise has the right to clean or to have the vehicle cleaned before providing a statement regarding vehicle damages and this within a reasonable period. Damages can be billed to the customer on the final invoice.

 

If explicitly mentioned in writing in the rental agreement, the keys may be returned to the reception desk of a hotel.

 

If the vehicle is returned without its keys, you will be invoiced for the cost of the replacement keys.

Under no circumstances will Enterprise accept any liability for articles that may have been left in the vehicle at the end of the rental.

 

Enterprise strongly recommends that you carefully read this information available at counter.

 

Important note:

outside the normal opening hours, depositing the keys and documents in a letter box does not constitute the end of the rental. You remain liable for any damages until an Enterprise employee takes possession of the vehicle, documents and keys when the Enterprise location opens.

 

4.4.1  In the event of confiscation, theft or accident

In the event of measures by third parties, including attachment, confiscation or impounding of the vehicle, you must immediately inform Enterprise in writing. Enterprise will then be entitled to take all measures which it deems necessary to protect its rights. You will be liable for all damage, cost and/or expenses associated with the above measures and for any direct, indirect, consequential damages (such as loss) to the vehicle unless it is demonstrated that Enterprise is directly responsible for such confiscation or impounding of the vehicle.

 

Furthermore, the rental agreement may be automatically terminated as soon as Enterprise is informed of such action by the legal authorities or by you.

 

Any use of the vehicle which may be detrimental to Enterprise will entitle Enterprise to automatically terminate the rental agreement with immediate effect. You will then return the vehicle immediately as soon as Enterprise requests. In such a case the damage and theft waiver are cancelled. All coverages cease their effects and the renter becomes totally responsible towards enterprise rent-a-car.

 

In the event of theft of the vehicle, the rental agreement will be terminated as soon as Enterprise has received a copy of the theft declaration made by you to the police authorities.

 

In the event of an accident, it is required to report immediately to the appropriate police department, and Enterprise  .  A copy of the police report and fully completed Enterprise incident report must be turned in to the rental location. The accident/incident report form is located in the rental jacket that holds all documents that the renter receives at time of vehicle rental.

The rental agreement will be terminated as soon as Enterprise has received a copy of the accident/incident report completed by you and, where applicable, the third party. If Enterprise provides a new vehicle, the rental agreement will be amended accordingly. In case of accident with a third party Enterprise rent-a-car reserves the right to bill an administrative fee of  €70.00.

 

Furthermore Enterprise will have no responsibility for loss, theft, robbery or damage of whatever nature relating to objects and/or utensils transported or which are found in the vehicle including, in particular, baggage and/or goods.

 

5. Rates

The total charges for each rental will be determined according to the price list applicable at the time of rental. If you do not meet the preconditions for a contractual rate, then the standard rate is to be paid.

In the event of one-way rental, the one-way rate and surcharge are applicable.

 

6. Terms of Payment

When payment is made by means of a credit card, an authorisation will be requested prior to the start of the rental. The minimum amount of the authorisation will be determined by the rate of the rental period reserved by you and other relevant charges increased by the amount of the excess. This amount is not debited. It is held on the card holder's bank account until the final rental charge amount is debited. When the vehicle is returned, the invoiced amount will be charged to the credit card provided, unless you present another means of payment.

 

In the event of non-payment by the due date shown on the invoice, you will be liable, for payment of interest on the due amount in accordance with the details on the invoice, if any as well as a legal fee.

 

 

Non-payment by due date of any invoice or any other non-payment will render all outstanding invoices due immediately and will authorise Enterprise to require immediate return of any vehicles still on rent and to terminate the agreements relating to such rentals.

 

The tariffs applicable to the rental, to the additional services and to the optional covers or insurances are those which are in force on the date of issue of the rental agreement, and correspond to the characteristics you originally indicated at the time of reservation (such as vehicle type rental, duration, return station). Any modification in the characteristics will entail the use of an appropriate alternative tariff.

 

Should the vehicle not be returned with a full fuel tank, you will be charged for the missing quantity of fuel and for the refuelling service according to the tariffs in force in the country of rental, unless you have subscribed to the full tank option.

 

Enterprise strongly recommends that you carefully read this information available at counter

 

7. Insurances

All the vehicles in the Enterprise fleet are insured against Bodily Injury and/or Property Damage that you might inflict on a third party as a result of an accident involving the Vehicle.. In particular, you must comply with the rule concerning permitted destinations, as set out in the article "use of the vehicle" above, in order to have the full benefit of the insurance provisions.

 

Important note :

Damage to the under body-work and/or roof due to collision with bridges, tunnels, overhanging structures etc., is excluded from the damage cover, unless force majeure can be proved..

 

7.1  Liability in the Event of Damage to the Rental Vehicle or Theft or Conversion thereof

7.1.1 You will be liable for any damages to Enterprise when renting a vehicle that has been entrusted to you.

Therefore, in the event of theft of the vehicle or damages caused to it, you must fully indemnify Enterprise (the indemnification will include the amounts corresponding to the repair costs, resale value of the vehicle, loss of use, administration charges...). The amount will not exceed the market value of the rented vehicle at the time of the event.

This liability may be reduced if you opted for the "reduced liability (CDW-Carriage Damage Waiver)"

Therefore, at the end of the rental, in the event of damage or theft, you will be debited with an amount equal to the non-waivable excess charge according to the tariffs in force in the rental country. In the event of light damage, you will be debited according to the provisions of section 7.1.2.

You are advised that any waivers you may have chosen will be invalidated if you fail to take reasonable measures for the safety of the vehicle, its parts or accessories, or fail to comply with all restrictions on the use of the vehicle or otherwise abuse or misuse it.

 

You will not be exempt from liability towards Enterprise in the case of breach of contract. Therefore, you will be responsible for any financial loss Enterprise suffers as a result of such breach and for any relevant claims made by other people. You agree to pay any amounts Enterprise spends in enforcing these terms.

Therefore in any case, neither Enterprise nor its officers, directors, employees will be liable to the contracting party for any amounts nor for any actions, law suits or claims related to any direct, indirect, consequential  damages (such as loss of business, loss of profit) arising out of or in connection with the rental or the use of any vehicle whether the action is based on contract or in tort. You will indemnify and hold Enterprise harmless from all claims, liabilities, damages, losses or expenses arising out of the rental and/or the use of the vehicle. In case of damage where the renter is responsible damages to the vehicle includes the “non utilization” period and is charged at €22,00/day for Mini and economy classes, €28,00/day for compact classes and €36,00/day for all other classes wathever the acual rate of the rental contract of the the vehicle damaged by the renter.

 

If the loss suffered by Enterprise is subsequently reduced (recovery of the vehicle within 60 days, partial or total liability on the part of the third party), you will receive the corresponding reimbursement.

 

In case of damages with a third party, the excess amounts €70,00 in addition to the excess related to the damages to the vehicle.

 

7.1.2 Light damage (valid only if applicable)

Both at check-out and check-in Enterprise will, together with you, record in the rental agreement all visible light damage to a vehicle in compliance with the detailed list of light damages and repair costs displayed at the counter which you hereby acknowledge.

At check-out non-repaired damage must appear on the rental agreement with the appropriate signatures by you and the Enterprise representative. At the end of the rental i.e., at check-in, the identification of any new light damage must be added to the rental agreement. Any new light damage will be immediately pointed out to Enterprise mentioned in the rental agreement, and signed by you and the Enterprise representative. This damage will be charged to you at the repair price mentioned in the list displayed at the counter. Where this option is available, you will approve by signing electronically or by signing the relevant paper document.

 

These repair costs will be directly billed to you by Enterprise and will include the cost of the damage repair as well as administration charges, immobilisation costs, spare parts and labour costs as well as non utilization costs as mentioned above. The above-mentioned invoiced repair costs are payable under the same conditions as for the payment of the rental agreement.

 

Enterprise strongly recommends that you carefully read this information available at counter

 

7.2 Summary of the Optional Contractual Guarantees Offered by Enterprise  

Al the following guarantees are only applicable for the duration of the rental agreement and subject to compliance with the requirements of the terms of Section 4.

You acknowledge that you have read and understood the following summary of the terms relating to optional Exoneration and/or Limitation of Liability ("ELL") guarantees and that you may elect to choose any of the optional ELL guarantees by so indicating on the rental agreement.

 

LDW (Loss Damage Waiver): If chosen and indicated in the rental agreement or if included in the rate, this facility will limit your liability for any damage to the Vehicle which is not otherwise recovered from a third party, subject to the Non-Waivable Charge.. NWC (Non-Waivable Charge): Fixed amount charged for every rental for which LDW has been taken out and where the Vehicle is returned damaged and the repair costs are not recovered from a third party. The amount of Non-Waivable charge may vary from time to time. Details are available at time of rental. PAI (Personal Accident Insurance): If chosen and indicated in the rental agreement or if included in the rate, this option provides a financial indemnity for you and passengers (subject to permitted number of occupants in the vehicle) in the event of death or permanent disability. The amounts vary from country to country and may also vary depending on whether an adult or a child is involved. Similarly, Partial Disability may lead to lower payment or to no payment at all if disability percentage is below a certain threshold.

  Some countries may also provide reimbursement of medical costs under this option.

The PAI coverage is provided by Insurance Company. The terms and conditions of this coverage are contained in a master policy, a copy of which is available upon request. By accepting the PAI coverage you agree to the terms and conditions of the master policy.

TW / TP (Theft Waiver / Theft Protection):

If chosen and indicated in the enrolment form or if included in the rate or taken as part of LDW, this relieves you of your financial liability in the event of the Vehicle being stolen, except where incurred through negligence and/or breach of contract.

ZEP 5Zero Risk Pack) : The ZEP combines the CDW and TP with a limited excess.

 

Subscribing to the LDW option alone does not necessarily provide this cover. TW/TP may be mandatory in some countries and is strongly recommended in many countries. It may be subject to a non-waivable charge.

 

8. Data Protection Law

 

          Franchisee, acting as an independent data controller, may use Customer's personal data (and the personal data of any Authorised Driver) collected in connection with this rental agreement or any related agreement or service ("Customer Personal Data"), and disclose it, for the following purposes:
  *   process Customer Personal Data to manage the rental and the commercial relationship, communicate with the Customer about or assist with the rental. Franchisee processes Customer Personal Data for this purpose on the basis of (i) contractual necessity (e.g. billing) or (ii) its legitimate interests in ensuring the effective delivery of the requested services, when these interests are not overridden by the Customer's - and any applicable additional Authorised Drivers' - data protection rights;
  *   store Customer Personal Data that relates to any incident arising from the Customer's dealings or an additional Authorised Driver's dealings with Franchisee if it thinks that, as a result of such incident, the Customer or an additional Authorised Driver could be a risk for future rentals. Franchisee processes Customer Personal Data for this purpose on the basis of its legitimate interests in protecting its employees, other customers, the public and its property from safety or financial risks based on past customer conduct, when these interests are not overridden by the Customer's - and any applicable additional Authorised Drivers' - data protection rights;
  *   verify personal, driving and credit information (including Customer Personal Data) provided by the Customer and any additional Authorised Driver through credit agencies, relevant driver and vehicle licensing agencies, fraud prevention agencies/databases or other sources. Franchisee processes Customer Personal Data for this purpose on the basis of its legitimate interests in preventing fraud, when these interests are not overridden by the Customer's - and any applicable additional Authorised Drivers' - data protection rights;
  *   provide details of any accidents in which the Customer or any additional Authorised Driver of the Car are involved (including Customer Personal Data) to relevant insurance databases. Franchisee process Customer Personal Data for this purpose where necessary for the establishment, exercise or defence of legal claims;
  *   provide Customer Personal Data to government agencies who oversee road scheme programmes for the purpose of assisting in the enforcement of any traffic regulation during the rental period. Franchisee processes Customer Personal Data for this purpose where necessary to ensure its compliance with applicable legal obligations; and
  *   provide Customer Personal Data to the relevant motor tax office or authority, debt collectors, credit agencies and any other relevant organization or authority on the basis of (i) contractual necessity, (ii) compliance with a legal obligation and/or (ii) Franchisee's legitimate interests to recover any pending debt.. Franchisee will disclose Customer Personal Data to (i) EAN Data Services UK Ltd., (ii) Enterprise Holdings, Inc. and/or any of relevant subsidiaries (for details please see EHI's Privacy Policy at https://www.enterprise.co.uk/en/privacy-policy.html) (together "EHI"), all acting as independent data controllers. Customer Personal Data will be shared for the following purposes:
  *   process Customer Personal Data to manage the rental and the commercial relationship, communicate with the Customer about or assist with his rental. EHI processes Customer Personal Data for this purpose on the basis of (i) contractual necessity (e.g. billing) or (ii) its legitimate interests in ensuring the effective delivery of the requested services, when these interests are not overridden by the Customer's - and any applicable additional Authorised Drivers' - data protection rights;
  *   store Customer Personal Data that relates to any incident arising from the Customer's dealings or an additional Authorised Driver's dealings with EHI if it thinks that, as a result of such incident, the Customer or an additional Authorised Driver could be a risk for future rentals. EHI processes Customer Personal Data for this purpose on the basis of its legitimate interests in protecting its employees, other customers, the public and its property from safety or financial risks based on past customer conduct, when these interests are not overridden by the Customer's - and any applicable additional Authorised Drivers' - data protection rights;
  *   process Customer Personal Data in order to carry out phone customer satisfaction surveys. EHI processes Customer Personal Data for this purpose on the basis of its legitimate interests in ensuring customer satisfaction of the services which it provides, when these interests are not overridden by the Customer's - and any applicable additional Authorised Drivers' - data protection rights;
  *   send the Customer marketing communications (for instance by post or electronic communications) about similar products or services which EHI thinks may be of interest to him. This can include the provision of targeted advertising on EHI sites, selected partner sites and social networks. EHI processes Customer Personal Data for this purpose on the basis of its legitimate interests in conducting such marketing, when these interests are not overridden by the Customer's - and any applicable additional Authorised Drivers' - data protection rights but, where required, will seek the Customer consent to do so at the time of data collection; and
*   compile statistics and analysis about the Customer - and any applicable additional Authorised Drivers' -  use of EHI products and services, including statistics based on anonymized data, which enable EHI to provide the Customer and other customers in the future with better customer service, products, features and functionalities. 
EHI participates in and is responsible for the processing of personal data received under the EU-U.S. Privacy Shield Framework. For more information regarding EHI's data transfer compliance or if the Customer has an unresolved privacy or data use concern that EHI has not addressed to the Customer's satisfaction, please see EHI's Privacy Policy to find out more information on how to contact EHI's third party dispute resolution provider.
3. Both Franchisee and EHI retain Customer Personal Data for commercially reasonable periods of time or in accordance with specific laws or policies. Information collected for a specified purpose will only be used for that purpose and, after a reasonable period of time, will no longer be actively stored when that purpose has been fulfilled. Inactive data may, however, continue to be used for statistical, marketing, archiving, and other analytical purposes. 
4. The Customer has the right to: (i) access and port his personal data (including in certain cases in a commonly used, machine readable format); (ii) have his personal data rectified (where it is inaccurate or incomplete), (iii) have his personal data erased where Franchisee or EHI no longer has any legitimate reasons to process it; (iv) have his personal data restricted; (v) object to Franchisee or EHI's processing of his personal data in certain circumstances; and (vi) lodge a complaint with the applicable supervisory authority If the Customer has any queries in relation to the above use of his Customer Personal Data, he should contact Franchisee in the first instance. 

B.      Telematics - The [Vehicle] may be equipped with (i) emergency notification functionalities ("eCall System") and (ii) telematics systems and infotainment ("Telematics Systems") which are independently controlled by the manufacturer ("OEM") of your [Vehicle]. The eCall System is provided in order to ensure that you and your passengers receive appropriate assistance in the case of an emergency. In the event that a [Vehicle] has been reported as potentially or actually lost or stolen, we will request access to the necessary Telematics Systems data from the relevant OEM. Contact details of the OEMs along with their applicable privacy disclosure which may include system and service limitations, warranty exclusions, limitations of liability, descriptions of use, disclosure and retention of information, your individual rights, and any data transfer outside the European Economic Area may be found on the OEM's websites or may be available via the vehicle dashboard.
When you use any satellite navigation or infotainment system in this [Vehicle], you are responsible for any information that is stored in the systems as a result of your use. We cannot guarantee the privacy or confidentiality of such information, and you must wipe it before you return the [Vehicle] to us. If you do not do this, the next users of the [Vehicle] will be able to access this information.